WingX includes a built-in help feature that makes it easy to get support directly from within the application.
How to Access Get Help
Look for the "Get Help" button
Click to open the help request form
Submitting a Request
Step 1: Select Request Type
Choose what best describes your need:
Issue - Report bugs or data problems
Question - Ask about features or functionality
Suggestion - Request new features or improvements
Step 2: Describe Your Request
Be as specific as possible:
What you were trying to do
What you expected to happen
What actually happened
Any error messages you saw
Tip: The more details you provide, the faster we can help!
Step 3: Review Automatic Screenshot
The Get Help feature automatically captures where you are in the platform. This helps our team:
See exactly what you're looking at
Understand your applied filters
Identify the specific module or view
Provide accurate, contextual support
The screenshot is attached automatically - no action needed from you!
Step 4: Submit
Tips for Great Support Requests
✅ Do Include:
Specific details about what you were doing
Filter selections you had applied
Error messages (exact wording)
What you've already tried
Your subscription tier [if relevant]
❌ Don't Worry About:
Taking screenshots manually (we do this automatically!)
Technical jargon (describe in your own words)
Multiple requests (you can submit as many as needed)
Other Ways to Learn
While Get Help is the best way to get support, you can also:
Explore this Help Center
Check release notes for new features